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Say thank you
Thursday, 28 May, 2009

When I was a child, my mother would insist that I should say thank you when given something, whether it was a present or a piece of fruit to eat. It has stayed with me and I notice with pleasure when people or children say thank you. I think that in the context of business, it is essential to thank our clients, our ambassadors - the people who refer us business, our suppliers for a job well-done or people who might have made an enquiry.

I am not suggesting that it will pay immediate dividends. There is no doubt though, if you analyse the lifetime value of your customers rather than keep a project-by-project perspective, you will benefit. Saying thank you is one of building blocks of a rewarding relationship; you will be granted a favour easier, people will find you more pleasant to work with.

Let’s make sure good manners do not become a thing of the past.
Thank you for reading my blog!




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